Refund Policy
Overview
This Return & Refund Policy applies to all orders placed on our website. By placing an order, you agree to the terms outlined below. This policy forms part of our Terms of Service.
Effective Date: 2026‑09‑06
General Return Eligibility
You may submit a return request within 30 calendar days upon order placement / order completion. Return requests submitted after this window will not be accepted.
Items may be tried on for fit. Returned goods must remain in original condition, free from excessive wear, scratches, deformation or heavy contamination. Original packaging and all accompanying accessories must be returned together. Products showing signs of excessive use will be rejected for return.
No restocking fees are charged for eligible returns.
Customer shall bear all return‑shipping costs for voluntary returns (change‑of‑mind / non‑quality‑related returns).
All standard non‑custom goods are eligible for return under above conditions.
Custom‑Made / Customized Products
Custom‑made items are NON‑RETURNABLE and NON‑REFUNDABLE after sample confirmation (your written approval via email, chat messages or other text‑based communications) and order dispatch, due to personalized production for your specific requirements.
If you believe your custom‑order item has manufacturing defects, material flaws, or fulfillment errors, please contact us promptly within 14 calendar days after delivery or estimated delivery date and provide clear photo/video evidence for our team’s official review. Upon verification of valid quality‑related issues, we will offer appropriate remedies which may include replacement, partial refund or full refund at our discretion.
Defective, Damaged or Incorrect Items
Please notify us within 14 calendar days after delivery or estimated delivery date for any defective, damaged during transit, wrong‑item‑received orders. You are required to supply complete supporting evidence: clear photos or videos covering product defects, overall goods condition, original packaging, and shipping label.
Our support team will conduct case‑by‑case verification, and select one of the following resolution options at our sole discretion according to defect severity, order value and actual situation:
- Send replacement goods to customer;
- Grant partial refund without product return;
- Grant full refund without product return;
- Arrange goods return, followed by full refund after inspection of returned parcel.
We reserve the right to decide which remedy will be applied for each valid quality claim. Our maximum compensation for any claim shall not exceed the total amount paid by you for that specific order.
Return & Refund Process
Submit request: You can first submit your return‑refund application directly from your account center on our website. If the self‑service application is unavailable for your order, please submit request via our official email or website contact form, include your order number and detailed reason for return.
We will reply to your request within 2‑5 business days and inform you of further instructions including our designated return address if return is approved.
Return address will only be provided upon approval. Please do not send items to any address without our prior authorization.
For approved physical‑return cases, ship goods back to our designated return address with trackable courier service. Please save your tracking number.
After we receive and inspect the returned merchandise, refunds will be processed to your original payment method within 5‑7 business days. Please note: Actual fund arrival time depends on your bank / payment‑provider processing cycle, which may take additional 3‑10 working days.
Important Notes
- Refunds will only be issued to the original payment account, no third‑party transfer is supported.
- We are not responsible for lost or damaged parcels during customer‑initiated return transit. We strongly recommend using tracked and insured shipping service for returns.
- This policy prevails over any other verbal communication. If local mandatory consumer law requires different terms, local law shall take precedence.
- We shall not be liable for any indirect, incidental or consequential damages arising out of your order. Our total compensation shall in no event exceed the actual amount you paid for the relevant order.
- For policy‑related inquiries, please reach out via our published contact information.
Contact Us
Yiwu Weimeng E‑commerce Firm
Address: Futian Sub‑district, Yiwu City, Zhejiang Province, P.R.China
Email: service@vmengyzyi.com
Phone: +86‑15303999920